NAIWOR

Privacy Policy

Last updated: July 10, 2024

BALISTAN LIMITED ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the "Site") and use our virtual assistant services (the "Services"). Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

We are registered in England and Wales under company number 15202464 and have our registered office at 52b Oldham Road, Royton, Oldham, England, OL2 5PF. We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site and through our Services includes:

Personal Data You Provide to Us

We collect personal data that you voluntarily provide to us when you register for our services, express an interest in obtaining information about us or our products and services, when you participate in activities on the Site, or otherwise when you contact us. The personal data that we collect depends on the context of your interactions with us and the Site, the choices you make, and the products and features you use. The personal data we collect may include the following:

  • Contact Information: such as your name, email address, postal address, and telephone number.
  • Business Information: such as your company name, job title, and information about your business needs.
  • Financial Information: such as payment card details or bank account information, which are processed by our third-party payment processors. We do not store this information on our servers.
  • Client Content: Any documents, data, or information you provide to us for the purpose of carrying out our services, which may contain personal data.
  • Communications: such as when you contact us with questions, feedback, or otherwise, we may collect the information contained in your communications.

Data Collected Automatically

When you visit our Site, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and information about your usage of our Site. We may use cookies, web beacons, and other tracking technologies to collect this information.

2. How We Use Your Information

We use the information we collect or receive for the following purposes:

  • To Provide and Manage Our Services: To create and manage your account, provide the virtual assistant services you have requested, and process your transactions.
  • To Communicate With You: To respond to your comments and questions, to provide customer service, and to send you administrative information, such as updates to our terms, conditions, and policies.
  • For Marketing and Promotional Purposes: With your consent, we may use your personal information to send you news and marketing materials about our services. You may opt-out of receiving these communications at any time.
  • To Improve Our Site and Services: To analyze usage and trends to improve our Site, Services, and to develop new products and features.
  • To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes, such as responding to subpoenas or requests from government authorities.

3. Legal Basis for Processing Personal Data

Under UK GDPR, we must have a legal basis to process your personal data. We rely on the following legal bases:

  • Contractual Necessity: We process your data to fulfill our contractual obligations to you when you purchase our Services.
  • Legitimate Interests: We process your data for our legitimate interests, such as to improve our services and for administrative purposes, provided that such processing does not outweigh your rights and freedoms.
  • Consent: We will obtain your consent to process your personal data for specific purposes, such as sending marketing communications. You can withdraw your consent at any time.
  • Legal Obligation: We may process your data to comply with our legal and regulatory obligations.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information in the following situations:

  • With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
  • For Legal Reasons: We may disclose your information if we are required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or in urgent circumstances to protect the personal safety of users of the Site or the public.
  • With Your Consent: We may disclose your personal information for any other purpose with your consent.

5. Your Data Protection Rights under UK GDPR

If you are a resident of the United Kingdom, you have the following rights in relation to your personal data:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise these rights, please contact us using the contact details provided below.

6. Cookie Policy

We use cookies and similar tracking technologies to access or store information. A cookie is a small text file that is placed on your device. Our Site uses essential cookies for its operation. We also use non-essential cookies for analytics and marketing, which we will only place on your device with your explicit consent, which you can manage via our cookie banner.

7. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

9. Contact Us

If you have questions or comments about this Privacy Policy, or if you wish to exercise your data protection rights, please contact us at:

BALISTAN LIMITED
52b Oldham Road, Royton, Oldham, England, OL2 5PF
Email: support@taskflow.virtual

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues (www.ico.org.uk).

Disclaimer: This is a template and not legal advice. You must consult with a legal professional to ensure your Privacy Policy is compliant with all applicable laws and regulations.